faq
What’s your address?
We are parked in lot at 1023 South Washington Street in Naperville. Near the intersection of Gartner Road and South Washington Street.
It’s raining and cold, are you open?
Probably! We do our best to stay open because a little rain never keeps our customers away. To stay safe, we may close if there is a threat of thunderstorms. Follow us on Facebook or Instagram for up-to-date weather-related closings.
What are your ingredients? Are your syrups and toppings gluten-free? Vegan? Nut-free? Do you have sugar-free syrups?
Our regular syrups are all sugar-based, making them the yummiest syrups. We also offer a small selection of sugar-free syrups made from a base of erythritol and monk fruit. Everything on our trailer is gluten-free. Almost everything is vegan (the only exception is sweet cream). While we don’t use any ingredients containing nuts, almost everything is processed in a kitchen where nuts are present. A full list of ingredients is available to view at the trailers.
What forms of payment do you accept?
Cash and credit cards are accepted. We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. We also accept mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
How do I book the party trailer?
Check out the "parties/events" tab on our website. It contains all of the information you need to request a date.
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Do I need to tip for a party package?
Tipping is completely up to you! While we’re always grateful for tips, our main goal is to provide amazing service that makes your event extra special. Have a special request or want a custom-named flavor? Just let us know—we’re happy to go the extra mile to make your celebration unforgettable! If you choose to tip, 100% goes directly to our hardworking staff as a thank-you for making your celebration unforgettable.
​Do you sell gift cards?
Yes! Plastic gift cards are available at the trailers for a minimum of $25. E-gift cards are available in any amount through the "drip" tab on the website.
Wooden spoons?!? What’s up with that? And what’s so special about your plastic cups?
Our wooden spoons are better for the environment than plastic spoons. We like them a lot but feel free to bring your own reusable spoon if you prefer. Our flower cups are biodegradable and made from corn plastic.
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Where are Brittany and Trevor? Who runs sno problems?
sno problems opened in 2020 to be run by Britt, Trev, and their friends. We had no idea it would be so popular!
Britt has since graduated from Oklahoma State University and is a Club Video Producer for the Colorado Rapids MLS team and a Digital Correspondent for the NBA. She stays involved with sno problems from afar and works on the trailers whenever she returns to Naperville.
Trevor attends the University of Vermont and plans to stay in Burlington this summer, doing research in a lab and studying for the MCAT exam.
So, who runs sno problems now? Their mom, Laura! She’s been involved with the business since its inception but never imagined it would become her full-time job!
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