faq

payment

cash and credit cards accepted (visa, mastercard, discover, american express).

weather closures

for the safety of our staff, we may open late during bad weather. we will also close 15-30 minutes ahead of incoming storms. once the storm has passed, we will do our best to reopen.

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ingredients

- all of our syrups are made with real sugar and not high-fructose corn syrup.  

- most syrups and toppings are vegan with the exception of the tangerine lavender honey syrup, dairy-based sweet cream, caramel drizzle, marshmallow topping and honey.

- while the sweet cream contains dairy, the coconut sweet cream is dairy-free. It has just a hint of coconut flavor and can easily be substituted for the dairy sweet cream without greatly affecting the flavor.

- our products are nut-free but are processed in a kitchen where nuts are present.  

- we occasionally will carry specialty toppings.  please feel free to inquire about their ingredients as they are introduced.

- all of our syrups are gluten free.

- the gourmet syrups are dye-free.

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packaging

- our flower cups are biodegradable.

- our wooden spoons are better for the environment than plastic spoons. we like them a lot, but feel free to bring your own reusable spoon if you prefer!

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parking/seating

- our trailer is parked at the Northeast corner of aurora avenue and south webster st.  - kitty-corner from the entrance to naper settlement.  

- we are are just a short walk from the water street shops or the covered bridge on the riverwalk.  

- free parking is available nearby in the water street garage anytime or in the municipal center lot after 5pm weekdays and all day on the weekends. 

- we are a trailer with limited seating available.  you will find great spaces to relax and enjoy your shaved ice walking the beautiful water street district and naperville riverwalk nearby.

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