faq
Where are Brittany and Trevor? Who runs sno problems?
Sno problems opened in 2020 to be run by Britt, Trev, and their friends. We had no idea it would be so popular! Britt has since graduated from Oklahoma State University and currently works as a Club Video Producer for the MLS team, the Colorado Rapids. She stays involved with sno problems from afar and works on the trailers whenever she gets back to Naperville.
Trevor attends the University of Vermont and has an internship this summer at Northwestern University’s Feinberg School of Medicine. He plans to make frequent visits to the trailer and will pick up some shifts when he can.
So, who runs sno problems now? Their mom, Laura! She’s been involved with the business since its inception, but never imagined it would become her full-time job!
What’s your address?
We don’t have one! We know that sounds crazy, but we really don’t! Just type in “sno problems” on Waze, Google Maps, or Apple Maps and it will take you there. We are located at the corner of Aurora Ave and S Webster St in Naperville in the valet parking lot for Water Street.
It’s raining and cold, are you open?
Probably! We do our best to stay open because a little rain never keeps our customers away. To stay safe, we may close if there is a threat of thunderstorms. Follow us on Facebook or Instagram for up-to-date weather-related closings.
How do I book the party trailer?
Check out the "parties/events" tab on our website. It contains all of the information you need to request a date.
What are your ingredients? Are your syrups and toppings gluten-free? Vegan? Nut-free? Do you have sugar-free syrups?
Our regular syrups are all sugar based, which we think makes them the yummiest syrups. We also offer a small selection of sugar-free syrups made from a base of erythritol and monk fruit. Everything on our trailer is gluten-free. Almost everything is vegan (exceptions are sweet cream, honey, and sno cap drizzle). While we don’t use any ingredients containing nuts, most everything is processed in a kitchen where nuts are present. A full list of ingredients is available to view at the trailers.
What forms of payment do you accept?
Cash and credit cards are accepted. We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay logo. We also accept mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
Do you sell gift cards?
Yes! Plastic gift cards are available at the trailers with a minimum amount of $25. E-gift cards are available in any amount through the "drip" tab on the website.
Wooden spoons?!? What’s up with that? And what’s so special about your plastic cups?
Our wooden spoons are better for the environment than plastic spoons. We like them a lot but feel free to bring along your own reusable spoon if you prefer. Our flower cups are biodegradable and made from corn plastic.